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Long-term warranty on your luxury wooden watch

Timeless style, sustainable story: Wooden watches for a greener future!

Conditions d'utilisation

Last updated: 27 October 2024


Introduction

Welcome to Álven Ure. These Terms and Conditions apply to all products and services provided by Álven Ure, both through our physical store and online via www.alvenure.com. By placing an order, you agree to the following terms and conditions. We recommend reviewing these terms carefully.


Company Information

Álven Ure
Address: Hessenweg 16
Postcode: 3731JK
Country/ City: Netherlands/De Bilt
Phone Number: Not applicable
Email: info@alven-ure.com
Chamber of Commerce Number: 75956659

Return adress
Laan van Waalhaven 139 A
2497GK The Hague
Netherlands

1. Definitions

1.1 Terms and Conditions:The terms outlined in this document.
1.2 Álven Ure:The provider of products and services as described above.
1.3 Customer:Any individual or legal entity purchasing products or services from Álven Ure.
1.4 Agreement:The agreement formed between the customer and Álven Ure when a purchase or service is undertaken.
1.5 Right of Withdrawal:The legal option for the customer to cancel their purchase within a specific time frame.


2. Applicability

2.1 These terms apply to all offers, orders, agreements, and deliveries by Álven Ure.
2.2 Deviations from these terms are only valid if confirmed in writing and approved by Álven Ure.
2.3 By placing an order, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.


3. Offer and Prices

3.1 All offers and prices on the website and in-store are non-binding and may be changed at any time without prior notice.
3.2 Unless otherwise stated, all prices include VAT and exclude shipping costs.
3.3 Álven Ure reserves the right to correct any errors in prices or product information. Price changes do not affect orders already placed and paid for.
3.4 Customized products cannot be returned or canceled except in cases of manufacturing defects or damage upon delivery.


4. Orders and Delivery

4.1 Orders can be placed via the Álven Ure website or in the physical store.
4.2 The agreement is finalized once a confirmation email has been sent by Álven Ure.
4.3 Álven Ure aims for prompt delivery; however, delivery times are indicative and not binding.
4.4 If a product is out of stock, Álven Ure will inform the customer, who may then choose a later delivery, a substitute product, or cancel the order.
4.5 Shipping costs are displayed during the order process and are borne by the customer unless otherwise agreed.
4.6 Ownership of the products transfers to the customer after full payment of the purchase price. Until that time, the products remain the property of Álven Ure.


5. Payment

5.1 Payments may be made via available methods, such as iDEAL, credit card, and other options offered by Álven Ure.
5.2 All payments must be made in full as indicated during the checkout process.
5.3 In the case of delayed payment, Álven Ure reserves the right to suspend the order or terminate the agreement.
5.4 Álven Ure employs advanced security technologies to protect online payments. All payment data is encrypted via secure connections (SSL).


6. Right of Withdrawal and Returns

6.1 The customer has the right to withdraw a purchase within 14 days after receipt, except for products excluded from the right of withdrawal (see 6.5 and 6.6).
6.2 The product must be returned in its original, unused condition and packaging. Return costs are the responsibility of the customer unless the product is defective or incorrectly delivered.
6.3 Upon receipt and inspection of the returned product, Álven Ure will refund the purchase amount within 14 days.
6.4 Discounted items may be returned but will be reimbursed in the form of a credit voucher.
6.5 Hygiene Products: Items such as jewelry that come into direct contact with the skin can only be returned if the packaging is unopened and in its original state.
6.6 Customized products: Items made to the customer’s specifications (e.g., with initials, engravings, or custom designs) cannot be returned except in cases of manufacturing defects or damage upon delivery.


7. Warranty and Complaints

7.1 Álven Ure offers a 2-year warranty on manufacturing defects from the date of purchase.
7.2 This warranty does not cover damage caused by improper use, normal wear and tear, or external factors (e.g., water or impact damage).
7.3 Complaints must be reported within a reasonable timeframe after the defect is discovered, via support@alven-ure.com or contact@alven-ure.com.
7.4 Complaints will be addressed within 14 days of receipt. If a complaint is valid, Álven Ure will replace or repair the product free of charge or offer appropriate compensation.


8. Liability

8.1 Álven Ure is not liable for any damage resulting from improper use of the products.
8.2 The liability of Álven Ure is limited to the order amount unless the damage results from intent or gross negligence.
8.3 Álven Ure is not responsible for any form of indirect damage, such as data loss, profit loss, or immaterial damage.
8.4 Álven Ure is not liable for damage or loss caused by external carriers. Any damage or loss during shipment should be reported to the carrier directly.
8.5 In the event Álven Ure is held liable, liability is limited to the amount covered by our insurer or the amount of the order, whichever is lower.


9. Force Majeure

9.1 Álven Ure is not liable for any delay or failure in fulfilling obligations caused by force majeure, such as natural disasters, strikes, pandemics, technical disruptions, or other unforeseen circumstances beyond Álven Ure’s control.
9.2 In cases of force majeure, Álven Ure reserves the right to suspend or dissolve the agreement without any obligation to compensate for damages.


10. Privacy and Data Protection

10.1 Álven Ure processes personal data in accordance with the General Data Protection Regulation (GDPR).
10.2 Personal data is used solely for order processing and, if consented, for future communications.
10.3 Álven Ure uses cookies and similar technologies to improve the website experience.


11. Satisfaction Guarantee

11.1 Álven Ure offers a "Satisfaction Guarantee" within 14 days if the product does not meet expectations, provided that the product is unused and returned in its original packaging.
11.2 This guarantee does not apply to customized or discounted products. Returns of discounted items will be reimbursed in the form of a credit voucher.


12. Intellectual Property

12.1 All content on the Álven Ure website, including images, designs, logos, and text, is the property of Álven Ure or its partners and is protected by copyright and other intellectual property laws. Unauthorized use, copying, modification, or distribution of this content without prior written permission is prohibited.


13. Product Information Disclaimer

13.1 Álven Ure strives to display accurate product descriptions and specifications. However, minor variations in color, dimensions, or details may occur due to natural materials and handmade processes. Product images are indicative and may differ slightly from the actual product.
13.2 Products made from natural materials, such as wood, may display unique variations in color, texture, and grain patterns. Such variations are considered natural characteristics and are not regarded as manufacturing defects.


14. Website Disclaimer

14.1 While Álven Ure works to ensure a secure and reliable online experience, technical disruptions, interruptions, or data loss may occur. Álven Ure is not liable for any damage resulting from technical issues, service interruptions, or data loss during website use.
14.2 Our website may contain links to third-party websites. Álven Ure has no control over the content or policies of these external sites and is not liable for any damage or loss arising from the use of such sites. Use of external links is at the customer’s own risk.


15. Governing Law and Disputes

15.1 These Terms and Conditions are governed exclusively by Dutch law.
15.2 Disputes will be resolved primarily through mutual agreement. If a dispute cannot be resolved, it will be submitted to the competent court in the jurisdiction where Álven Ure is registered.


Contact

For further questions or concerns, please contact our customer service via the contact information under Company Information.

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