At Álven Ure, we aim to provide not only beautiful, sustainable wooden watches but also a seamless customer experience. Below you will find answers to some of the most frequently asked questions. If you have further inquiries, feel free to reach out to our support team at support@alven-ure.com.
1. How do I maintain my wooden watch?
To keep your wooden watch looking its best, we recommend cleaning it regularly with a soft, dry cloth. Avoid prolonged exposure to direct sunlight, humidity, and extreme temperatures, as these can affect the natural properties of the wood. You can also apply a small amount of natural wood oil occasionally to maintain its shine and protect it from drying out.
2. Are the wooden watches water-resistant?
Our wooden watches are splash-resistant, meaning they can withstand light splashes and rain. However, we do not recommend submerging them in water or wearing them while swimming or showering, as this could damage the wood and internal components.
3. What is your warranty and return policy?
We offer a standard warranty on all our watches against manufacturing defects. If you encounter any issues with your watch, please contact us at support@alven-ure.com within 14 days of receipt. For personalized and engraved products, returns are not accepted unless the product is defective. Please see our Returns and Warranty page for more details.
4. Can I have my wooden watch engraved?
Yes, we offer the option to personalize your wooden watch with custom engraving. This makes for a truly unique and special gift. Please note that engraving may extend the processing and delivery time by 1 to 5 days.
5. How can I track my order?
You will receive a Track & Trace code in the confirmation email once your order has been dispatched. You can use this code on our Order Tracking page to follow your order’s journey to your doorstep.
6. How long is the delivery time for engraved watches?
Due to the additional craftsmanship required for engraving, the delivery time for personalized watches is typically 1 to 5 days longer than standard orders. Please allow up to 15 business days for your engraved watch to arrive.
7. What materials are used for your wooden watches?
Our wooden watches are crafted from high-quality, sustainable materials. We use various types of natural wood, including Multipli Wood, Ebony, Rosewood, Maple Wood, Zebrawood, Olive Wood, Walnut Wood, Red Sandalwood, and Bamboo. You can find the specific wood types used in each watch on the respective product page.
8. What are the shipping costs for my order?
We offer free worldwide shipping on all our products, including our beautiful wooden watches. This also includes insured shipping with a tracking number to ensure your order reaches you safely.
9. Where can I find my Track and Trace code?
You can find your Track & Trace code in the confirmation email sent to you after your order has been shipped. If you haven’t received the email or need further assistance, please contact us at support@alven-ure.com.